Global Frame Relay Enterprise SLA
Global Frame Relay (GFR) enterprise networks have to operate at near-perfect performance levels at all times. Service level agreements (SLAs) assure that network-centric applications deliver essential data, and that projected return on investment (ROI) objectives are met over time. We continue to enhance our Enterprise SLAs to include precise performance guarantees. For example, "city pair" delay can now be measured instead of average regional delay because such regional averages are less useful when users are running network applications consistently between two sites.
If in the event that GFR performance objectives are missed, we will be bound by the terms of the SLAs.
In addition to SLAs, problem resolution systems are offered, designed to rapidly restore service. We offer a notification and escalation system with regular updates on trouble ticket status with an average mean time to repair of four hours. We get your connection back in service fast.