Support and Network Management
A large and powerful IP network is meaningless without high-quality, reliable customer service to support it. The service level agreements (SLAs) we provide assure our commitment to provide all of our customers with world-class Internet services. To ensure that these SLAs are met and that our customers receive relevant, quality customer support, we have created our Customer Care Centre. This comprehensive Care Centre is staffed by experienced engineers that monitor our Internet services to support customers anytime, day or night.
We provide exceptional customer care by meeting these key objectives:
- Around-the-clock availability
- Proactive monitoring and troubleshooting
- Fault handling
- Operational account management
In addition to the high-quality, personalised support our customers receive from our Customer Care Centre, we continuously provide customers with relevant updated information that is important to them through our reporting practices.
Specialists at our Internet Network Management Centre provide customers with in-depth network support, as well as assistance with DNS, Newsfeed, mail backup and security filter configuration.
The unique combination of quality support and expertise provides an additional layer of global service for business-critical Internet applications and connectivity. Our Customer Care and Network Management centres are a key reason why our customers choose us as their service supplier.
If you require technical support on Internet connectivity, please Contact Us.